Refund Policy

Opened boxes are final

Once a box is opened the outcome is committed and the purchase is complete. An unfavourable result is not grounds for a refund — that is the nature of a randomised product, and the odds are published in advance on every box page.

If you believe a roll was computed incorrectly, verify it on the Fairness page. If the verifier disagrees with the result you were shown, contact us with the seed, nonce and box; a confirmed discrepancy is refunded in full.

Unspent balance

Funds you have deposited but not yet spent can be refunded to the original payment method on request.

Bonus funds and amounts already spent on boxes or battle entries are not refundable.

Battles

Entry is charged when a seat is claimed. If a battle is cancelled before it starts, every entry is returned in full.

A battle that has started cannot be refunded, including one you lost.

Deliveries

If an item arrives damaged or does not arrive within a reasonable window, contact us — we will replace it or credit its listed value to your balance.

Delivery requests can be cancelled while the order is still at the "Order placed" stage. Once it is packed the item has left inventory.

Technical faults

If a fault on our side charges you without producing a result, the charge is reversed automatically. If it is not, report it and we will correct it.